Our Technology
PriorityOne Group operates a fully integrated Enterprise Field Service Management software that was specifically designed for equipment repair & maintenance companies. The implementation of this software has allowed the company to scale quickly and improve our premier service solutions. As we look forward, we'll continue to implement system enhancements and operational improvements with one thing in mind... our customers. We believe this focus enables us to create valuable partnerships with our customers and enables us to deliver high-quality services, every time.
Real-Time Scheduling & Dispatch
Our agents see what's happening in the field faster. Real-time scheduling and dispatch allows our service agents to see what’s happening in the field, while deep insight into work order status allows us to see all jobs for each tech. Since not every service request is created equal, as the day or week changes, we can quickly shift around times and techs with just a few clicks.
Mobile Apps Built for Technicians
Preparedness is essential for providing exceptional customer service. For our techs to do their best work, they need access to resources and tools in the field. With our easy-to-use mobile app, field technicians receive jobs, access and update customer and equipment history, create purchase orders, generate instant estimates, and reduce manual work for office personnel.
Automated Service Agreements
For customers who utilize our planned maintenance services, our automated service agreement tracking is critical. After performing a site visit to discuss your needs, our foodservice experts use our technology to create regularly scheduled service visit based as agreed. You can focus on your business and rest assured that our team will show up as scheduled and with the necessary tools and parts to care for your equipment which should increase the life expectancy of your equipment and reduce the overall lifecycle costs.
Enhanced Equipment Monitoring
We can easily track the service lifecycle of installed equipment while our systems retain every repair record. When you need help deciding whether it makes sense to repair or replace equipment, these records help us make an informed decision as your equipment partner.
GPS Fleet Monitoring & Tracking
How can you trust that we're billing correctly? Our entire fleet and all devices are tracked by GPS and other location tools. We know where our techs are and where they were at all times.
Integrated Inventory & Purchasing
Through their mobile devices, our technicians can access their truck's real-time inventory stock levels as well as stock levels in their peers trucks or our main warehouse. If parts must be ordered, purchase order requisitions are generated and our back office staff immediately begins the sourcing process to help your equipment return to service as quickly as possible.
Contact Information
- (303) 577-1285 (Colorado)
- (505) 234-1831 (New Mexico)
- service@priorityone247.com
Business Hours
- Monday - Friday
07:30am - 04:30pm US Mountain Time - After-hours & Holidays
24/7 On-Call Service - For service outside of our normal business hours, please follow the prompts to leave a voicemail and one of our on-call technicians will return your call as soon as possible.